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WEDNESDAY & THURSDAY, 9 & 10 OCTOBER 2019 * 9:00AM to 5:00PM
Investing in the training of managers has proven to positively impact people, processes and profits. This two-day program is for new managers to successfully guide them in taking that big leap in their career, for tenured managers who want to sharpen their skills, for supervisors and children of owners who are being honed to take on a managerial position to provide them the right skills, mindset and attitude to be more successful in their career and productive in their jobs for the benefit of the whole organization.

It will showcase practical examples and a compilation of best practices on what works for new managers in the Philippine setting and beyond. This blended type of learning tackles issues from leadership, developing one’s team, goal setting, supervision, task delegation, coaching and providing performance feedback, time management, conflict resolution and many more!

This course also provides valuable insights that can help your new managers prevent rookie mistakes that can be costly to your organization.

 Limited Seats Only, Pre-Registration Required

Avail of the Group DISCOUNT

   Contact Person: Aiza Cuenca
   Manila lines (+632) 8556-8968 or 69
 Manila Telefax (+632) 8842-7148 or 59
   Cebu lines (+63 32) 512-3106 or 07
   Baguio line (+63 74) 423-2914
   Legazpi line (+63 52) 736-0148
    Check:    ____________________________

   Training Investment is P15,980
   inclusive of Meals, Resource Kit, &
   Certificate of Attendance

Course Director & Lecturer: Ramon M. De Leon

Formerly managing director of Ayala Corporation, under the Office of the Lead Director for Infrastructure, and seconded to the various Ayala-owned subsidiaries to help in the corporate transformation of Globe Telecoms, Manila Water, IMI, and BPI Family Bank.

He is a sought-after facilitator and lecturer with over 30 years of experience in the areas of Human Resource Management, Labor and Employee Relations, Quality and Productivity, Leadership and Motivation, Change Management and Organization Development. He regularly conducts training and lectures on highly specialized topics which has benefited many local and international organizations to help them grow their people and businesses successfully.

Who Should Attend:

     • New Managers
     • Tenured Managers
     • Supervisors
     • Children of business
       owners being honed for
       managerial position
     • HR Practitioners
     • Everyone interested in this

Get as much as 5% discount
when you pay and register as a
group of 3 or more!

This program is open to the
General Public

Manager Effectiveness Program

Manila Marriott Hotel, Pasay City, Philippines
9:00am to 5:00pm, Wednesday & Thursday, October 9 & 10, 2019

Course Outline

A. Introduction - The Role of 1st-time Manager

         • The link in between Management and the Workers
         • The Person in-between
         • The Difference Between Supervisor and Manager


B. Communication: It All Starts with You

         • Use a communication technique that leads you to understanding before attempting to be understood.
         • Practice the four communication skills.


C. Setting Expectations

         • Defining the requirements
         • Identifying opportunities for improvement and growth
         • Setting verbal expectations
         • Putting expectations in writing


D. Setting Goals

         • Understanding cascading goals
         • Setting S.M.A.R.T. goals
         • Helping others set goals


E. Assigning Work

         • General principles and approaches
            - The Dictatorial Approach
            - The Apple-Picking Approach + choosing the best person who can do it
            - The Collaborative Approach - democratic style
         • Implementing Delegation
            - Deciding to delegate
            - To whom should you delegate
            - Providing instructions
            - Monitoring the results
            - Troubleshooting delegation
            - Degrees of Effective Delegation
               • Level One: Complete Supervision
               • Level Two: Partial supervision
               • Level Three: Complete independence


F. Providing Performance Feedback

         • Objectively recognize the need for a feedback session
         • Characteristics of good feedback
            - Collect meaningful and accurate information to conduct a feedback session
            - Provide specific information during a feedback session
            - Provide frequent and well-timed feedback sessions
         • Feedback delivery tools: a. dialogue, b. written feedback; c. post-it notes
         • Informal feedback
         • Formal feedback Supervision
         • Coaching for New Managers


G. Managing your Time

         • The 80/20 Rule
         • Prioritizing with the Urgent-Important Matrix
         • Using a Productivity Journal
         • Using routines to simplify your work day


H. Effective Leadership Attitude

         • Understand the effect of the manager’s attitude on productivity
         • Identify how attitudes get translated into daily actions on the job
         • Describe how the skills learned in this training course can impact the beliefs, attitudes and actions of managers


I. Effective Leadership Skills for 1st-time Manager

         • Improvising Human Relations
         • Motivating People
            - Understanding motivation theory
            - What demotivates me at work?
            - Preventing job dissatisfaction
         • Developing Teamwork


J. Supervision, monitoring and control

         • Establish performance standards
         • Measure performance, checking deviations
         • Corrective actions or change standard


K. Resolving Conflict

         • Understanding my instinctive approach to conflict and how this impacts
         • Striving for win-win solutions through problem solving
         • Using a conflict resolution process
         • Maintaining fairness
         • Seeking help within the team
         • Seeking help outside the team


L. Tips for Special Situations

         • What to do if you've been promoted within the team
         • What to do if you're leading a brand new team
         • What to do if you're taking on an established team


M. A Survival Guide for 1st-time Manager

         • Ask the right questions of the right people
         • Go to Gemba - Walk the line; management by small talk; or Management by Walking Around; Walking Visiting the shop Floor
         • Keep learning!

TRAINING FEE PER PERSON: P 15,980 (Fee covers Meals, Resource Kit, Certificate of Attendance)


Less 5% for early registrants (on registrations made on or before September 9, 2019)
Less 5% for early payment (if made on or before September 29, 2019)
Less 5% for group registration (minimum of 3 participants)

Share |
Download: Flyer - Black&White (.PDF 406kb)
                         Course Outline (.PDF 366kb)